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eCommerce Communication Messages

There are several Communication Message for eCommerce. The default Subject, Body and Trigger information for each message is listed below. These may differ than what your System Administrator set up in the root LearnCenter. You have the ability to edit message defaults on a per-LearnCenter basis. See Editing Communication Messages and Communication Message - Automation for instructions.

Some messages can be configured using triggers and some with multiple action dates. The following table lists all available messages, and their action date and trigger availability.

Message Name	Recipient	Subject	Message Body	Before/ Upon/ After	Action Date	Configurable by Time Frame	Description	Trigger Available
Coupon Detail	User	Coupon Detail	Coupon Code: [[Coupon/Discount Code]] Coupon Code Description: [[Coupon/Discount Code Description]] Discount: [[Discount Detail]] Expiration Date: [[Coupon Expiration Date]]	Upon	Date Sent	No	This message is sent when an Admin sends Coupon Detail from the Coupon Detail page.	No
Discount Code Detail	User	Discount Code Detail	Discount Code: [[Coupon/Discount Code]] Discount Code Description: [[Coupon/Discount Code Description]] Discount: [[Discount Detail]]	Upon	Date Sent	No	This message is sent when an Admin sends Discount Code Detail from Discount Code Detail page.	No
ECommerce Forward Cart	User	Please view my shopping cart	[[Shopper First Name]] [[Shopper Last Name]] requests that you view and complete their purchase selection. Click this link or copy and paste the URL into your browser's address line to view and complete the purchase: [[link to view cart]] Cart Detail: [[Order Detail]] Comments: [[Shopper Comments]]	Upon	User Request	No	This message is sent when a purchaser requests that a specific User complete the purchase of an item in eCommerce.	No
ECommerce Order	Purchaser	Purchase Receipt	Order #: [[Order Number]] Order Date: [[Order Date]] Order Detail: [[Order Detail]]	Upon	Purchase	No	This message is sent to a registered User (or one who provided their email address in the shopping cart checkout process) in response to a purchase made through eCommerce.	No
Notice to approve Purchase	Supervisor	Notice to approve purchase for PO # [[PO Number]]	Please approve the following purchase for the PO # [[PO Number]]: Order #: [[Order Number]] Order Date: [[Order Date]] Order Detail: [[Order Detail]]	Upon	Purchase Date	Yes	This message is sent to Users' Supervisors when their approval is needed to complete an eCommerce purchase.	Yes
PO Detail	User	PO Detail for PO # [[PO Number]]	PO #: [[PO Number]] Department: [[PO Department]] Description: [[PO Description]] Amount ([[PO CurrencyType]]): [[PO Amount]] Start Date: [[PO Start Date]] End Date: [[PO End Date]]	Upon	Sending	No	This message is sent to selected Users when an Admin sends the details of a purchase order to them.	No
Purchase Approved	User	Purchase Approved!	Your Order # [[Order Number]] has been approved.	Upon	Supervisor Approval	Yes	This message is sent when a User's Supervisor approves an ecommerce purchase.	Yes
Purchase Declined	User	Purchase Declined!	Your Order # [[Order Number]] has been declined.	Upon	Supervisor Rejection	Yes	This message is sent when a User's Supervisor does not approve an eCommerce purchase.	Yes
Refund Completed	User	Refund Completed	The refund for the Order # [[Order Number]] has been processed successfully.	Upon	Refund	Yes	This message is sent to the user when the refund for a purchase is completed.	Yes